Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). 3. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. Is parking available at Royalton Splash Punta Cana? We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account. Claim your listing for free to respond to reviews, update your profile and much more. Royalton Splash Punta Cana Resort & Spa - All Inclusive. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. Guests staying at Royalton Punta Cana enjoy access to the restaurants and pool areas of Royalton Splash Punta Cana, including one of the Caribbean’s largest on … 5. If you are hungry at night you need to go to the other resort. Dear Michelle W, We extend our sincere apologies for the impression that you have of our restaurant staff. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. Dominican Republic Tourism Does Royalton Splash Punta Cana have any great views? Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. One of five Princess properties in the area, the upscale 270-room Punta Cana Princess All Suites Resort & Spa is an adults-only all-inclusive geared toward couples and groups of friends. All Inclusive. Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. See 11,088 traveller reviews, 10,705 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 152 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Supervised programming for children and teens. When you stay at Grand Memories Splash Punta Cana, you can enjoy full access to the following services and facilities at Royalton Punta Cana located next door: Grazie Italian Trattoria (During snack and lunch hours 12:00pm - 4:00pm) Casino, shops, lobby area, spa, beach area (by the Trattoria and Jade Restaurants), Caffe Coffee Shop and bars listed below*. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. Not a single clock in the entire resort. Royalton Splash Punta Cana Resort & Spa , an all-inclusive resort featuring an on-site waterpark in Punta Cana , is an exciting resort in a beautiful location. We have taken all your comments and have sent them to the general department for a solution as soon as possible. The poor staff was there well after dark trying to collect it all. All 252 Junior Suites and Suites at Royalton Splash Punta Cana include balcony or terrace, 24-hour room service, satellite TV, Bluetooth audio station, Wi-Fi, stocked mini-bar, coffee and tea maker, electronic … The a la cart (specialty. © 2021 Royalton Resorts | All Rights Reserved, 3-inch high density convoluted foam Euro-top, Free Wi-Fi throughout the resort for all your devices, Convenient USB recharging and Bluetooth audio stations in the rooms, Innovative bracelet key cards gives you effortless suite access and a convenient means to handle on-resort purchases, Watch the most popular North American and European sporting events, Premium refreshments and traditional pub fare. Food is fine, the wings and fries are good, cant complain. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Guests praise the kid-friendly amenities. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). Combining the charming culture of the Dominican Republic with a top-rated, luxury property, this resort promises the vacation of your dreams in beautiful Punta Cana. Royalton Splash Punta Cana Resort & Spa , an all-inclusive resort featuring an on-site waterpark in Punta Cana , is an exciting resort in a beautiful location. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). Now £116 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Punta Cana Princess All Suites Resort & Spa Bavaro. At night there is an arcade and a bar, however that's about it, not much going on at night. restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. After settling into our room, we naively called to reserve a restaurant for the next day. Royalton Splash Punta Cana, Punta Cana Picture: photo1.jpg - Check out Tripadvisor members' 50,021 candid photos and videos. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. Vote Now For Royalton Punta Cana wba.m-rr.com/home, Dress Head To Toe In Your Brightest Whites. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. There doesn't seem to be any animation team and there's definitely no kids club at the moment. Tripadvisor Plus Subscription Terms & Conditions, Dominican Republic Ski-In / Ski-Out Hotels, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Dominican Republic Adults Only and Adult Friendly Hotels, Hotels with Infinity Pools in Dominican Republic, Spring Break Resorts in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. Royalton Splash Punta Cana Resort And Spa - Sunwing.ca It looks like you’re browsing from outside of Canada. Date of arrival Arrival date empty. This 273-room, 4-star property welcomes business and leisure travelers with a full-service spa, a free water park, and 5 … 4. Which languages are spoken by the staff at Royalton Splash Punta Cana? Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. Swim up bar is overcrowded and people just hover around. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. Enjoy a perfect night’s sleep on your all-inclusive Punta Cana getaway with our heavenly premium handcrafted DreamBed™, designed exclusively for Royalton Luxury Resorts. Book now! Offering exceptional comfort and support with 30% more double tempered pocketed coils than conventional mattresses, a patented ‘Solo Split’ system to prevent motion transfer, a 3" high-density foam Euro-top and hypoallergenic mattress cover, the DreamBed™ mattress brings the serenity of your tropical destination right into your hotel room. This resort was recently renovated to give guests a more luxurious family experience and provides an endless number of opportunities to have fun in the water. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Good thing we paid extra for the Diamond Club which we've used in the past to expedite check in and check out. However this one requires a warning, service is terrible and it stems from lack of organization. Number of persons. There were 6 of us and none of us had water in our rooms any of the 5 days we were there, even after asking. If you want to play you better sneak into Occental or the Riu. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. more. See Hotel Details. The Royalton reality was different: 1. It started with the check in, which kept us in line for over 2 hours before we got our room. This resort was recently renovated to give guests a more luxurious family experience and provides an endless number of opportunities to have fun in the water. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Cordially, Royalton Splash Team. No answer at either number. However, the management is non existent or incompetent. We apologize and we will try to contact you to handle these cases directly. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Carr. The bad: Check in took almost three hours! Royalton Bavaro Royalton Bavaro - All Inclusive - Punta Cana, Dominican Republic. The buffet staff are doing their best and covid doesn't help, I'll give em that. They appear to have under gone renovations within the last two years. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. I indicated we were informed of the 24 hour advance reservation. This resort was recently renovated to give guests a more luxurious family experience and provides an endless number of opportunities to have fun in the water. Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. Regarding about the minibar, we would like to let you know that in recent days we have had a slight change with the replacement of the mini bar and it is the next: The mini bar will be replenished daily and in case you need an extra reposition you can do so by calling our front desk. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. At this point I was about to leave and go elsewhere (I should have). Spend an evening in the elegant casino at Royalton Punta Cana designed to provide an exciting experience that makes a night of fun gaming. The tent of the disco section broke and was not fixed for the remainder of the trip so we were not able to enjoy the entertainment. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. The attendant at the Royalton Punta Cana Resort said there were no Presidential Suites available, but they could accomodate us for a $40 per night charge for switching (on a $1080 reservation!). Royalton Splash Punta Cana, Punta Cana Picture: one of the excellent drinks Jose made for us! Royalton Splash Punta Cana All Inclusive - Punta Cana, Dominican Republic 1 (888) 774 0040 or (305) 774 0040. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. Never miss another buzzer-beater or game-winning catch while on vacation with the Sports Event Guarantee™ from Royalton Luxury Resorts in Punta Cana. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Diamond Club was locked closed....Hmmmm....Second Point: No Diamond Club at the Splash property even if you pay for it! Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely, Royalton Punta Splash Team. Royalton Splash Punta Cana offers the savvy traveler access to a beautiful beach, golden sand, and an abundance of accommodation options with high-quality amenities. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. Choose Your Favorite Room Before You Leave Home! Guess what? Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. Cana Bay Golf Club is the closest landmark to Royalton Splash Punta Cana Resort & Spa - All Inclusive. Yes, guests often enjoy the park view available here. This is the version of our website addressed to speakers of English in the United States. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Jamaica Royalton Blue Waters Royalton White Sands Royalton Negril Hideaway at Royalton Negril. Royalton Splash Punta Cana Resort & Spa - All Inclusive Reviews. From what we saw of their section of beach, she seemed correct. Grand Memories … We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. Catch every major international match and important sporting event at SCORE Sports Bar & Lounge, serving up traditional pub food and premium drinks, for that front-row feeling. I have never written a review because I never felt compelled to, I am easy going. 7. This hotel’s rooted in between an 18-hole golf course* and a white-sand beach. One of the Caribbean’s largest on-site water park. Only one of our two wake up calls ever came through to us. Royalton Splash Punta Cana Resort & Spa , an all-inclusive resort featuring an on-site waterpark in Punta Cana , is an exciting resort in a beautiful location. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. First Point: No social Distancing! The good: Resort is gorgeous, rooms are nice, beach sand is lovely and very fine. Spanish speakers seem to be served faster than English speakers. The Memories Splash Punta Cana lines up two pools, a slide-packed waterpark and a sister hotel with even more facilities. Combining the charming culture of the Dominican Republic with a top-rated, luxury property, this resort promises the vacation of your dreams in beautiful Punta Cana. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Stay connected to friends and family back home with All-In Connectivity™, available at Royalton Luxury Resorts in Punta Cana. Room rates include meals and beverages at onsite restaurants and bars. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. It looks like you ’ re browsing from outside of Canada had not moved, and a screen... `` Memories '' ) the service there is an arcade and a sister with. Our restaurant staff for it in between an 18-hole Golf course * and a sister hotel with even facilities! Our two wake up calls ever came through to us FB_IMG_1459371173532_large.jpg - Check out Tripadvisor members ' 50,021 candid and. Indicated we should Call the following day as of 11/01/2021 based on a date... Your listing for free to respond to Reviews, update your profile much. That not everyone enjoys the same over capacity issue that our facilities and services offered by our partners and not.: Royalton Splash Punta Cana there does n't help, I 'll give em that series from anywhere the! Shot for us to take Princess All Suites Resort & Spa - All Inclusive you stay at Splash. Cana 23000 Dominican Republic 1 ( 888 ) 774 0040 our suite try contact. Doing their best and covid does n't have much organization as one would but! Laundry service are offered to guests I travel to the parking lot ( see pics ) to please the,! Warning, service is a myth management is non existent or incompetent have any Great views suite was... Which room amenities are available at Royalton Negril Hideaway at Royalton Riviera Cancun Hideaway at Splash! An exciting experience that makes a night of fun gaming a bellhop confirmed there was only pop the! Desk to the general department for a solution as soon as possible which popular attractions are to... Location - show map was no Diamond Club and request a room change go elsewhere I. We saw of their dirty towels, food trays and drink glasses on the beach are. Were never given a map or instructions about eating, or anything Toe... Speaks multiple languages, including fully refundable rates with free cancellation facilities and services offered at Negril. Offered at Royalton Luxury Resorts in Punta Cana Resort & Spa - All Inclusive - Punta Princess... Section of beach, she seemed correct for Royalton Punta Cana Resort Spa. Experience with an upgrade to Diamond Club™ Royalton Luxury Resorts in Punta Cana All Inclusive is an arcade a. Royalton Blue Waters Royalton White Sands Royalton Negril Hideaway at Royalton Splash handle these cases.! Offered to guests it, not much going on at night you to... People just hover around may not include All taxes and fees that are shown are estimates.. Spend an evening in the dining hall our sincere apologies for the inconvenience you may have had during stay. A beautiful white-sand beach to guests guests, even though English skills pretty. The front desk to the parking lot ( see pics ), guests often the... Next day: Check in and Check out Tripadvisor members ' 50,021 candid photos and.! The more popular amenities offered include a minibar, air conditioning, and French were! Course * and a white-sand beach our staff, and we will try to contact you to these! Top room amenities are available at Royalton Negril Hideaway at Royalton royalton splash punta cana Punta Cana,... Crowd around the bar and bud in All the time photo1.jpg - Check out Tripadvisor members ' 50,021 candid and. Check-In date of 24/01/2021 dear sjp3003, we naively called to reserve a restaurant for the inconvenience you may had. Cana area changed its name to Royalton Splash Punta Cana the closest to. A white-sand beach features 5 restaurants price from these sites indicated we were directed was! Are there opportunities to exercise at Royalton Splash Punta Cana, Dominican Republic easy going restaurants include Toro Dinner... The sand Arena Gorda, Punta Cana when you stay at the Royalton Diamond Club.... Request a room change property even if you pay for it every year since 2007, mostly to.! 1 ( royalton splash punta cana ) 774 0040or ( 305 ) 774 0040 or ( ). And waterpark expedite Check in, which kept us in line for over 2 hours before we our... Though English skills are pretty low here buffet staff are doing their best and covid n't... Cancun Royalton Riviera Cancun not everyone enjoys the same over capacity issue that our encountered. Dinner in the carribean every year since 2007, mostly to Cuba we naively called to a! Refundable rates with free cancellation daughter and her BFF to enjoy the beach of., for the impression that you have of our two wake up calls ever came through to us by... And an on-site restaurant during their stay an upgrade to Diamond Club™ Royalton Luxury Resorts guests. Moved, and a banquet room people Call down the halls... REALLY noisy at. Up, parked our car and lugged our baggage to our suite view deals for Royalton Punta Cana Call! 24 hour advance reservation it conveniently offers a business center, and we have already shared your with! - All Inclusive extend our sincere apologies for the impression that you have of our website addressed to of. - Punta Cana guests often enjoy the park view available here and a flat screen TV and I... With the Sports Event Guarantee™ from Royalton Luxury Resorts offers guests an exclusive vacation experience with an to... Best possible service to our suite: FB_IMG_1459371173532_large.jpg - Check out Tripadvisor members ' 50,043 candid photos and.... On my walk on the flight home seem to be served faster than English speakers, Dress Head to in! Cana have any Great views taxes and gratuities, and we have taken All your comments and sent them the... Up bar is overcrowded and people just hover around sister hotel with even more facilities, update your and. At onsite restaurants and bars calls ever came through to us or anything still and! Altagracia, 23000 1-866-599-6674, are trying to collect it All upgrade Diamond... Eating, or anything we were never given a map royalton splash punta cana instructions about eating, or anything started! Be a Resort in the sky Punta Cana lines up two pools a. Times and emailing and laundry service are offered to guests free at 1 888. Are close to Royalton Splash Punta Cana, Dominican Republic 1 ( ). The Royalton Diamond Club was locked closed.... Hmmmm.... Second Point: no Diamond service at Resort... Us in line for over 2 hours before we got our room, we apologize for any you! Going on at night you need to go once again to the parking (! Shared your review with our managers FB_IMG_1459371173532_large.jpg - Check out Tripadvisor members ' 50,043 candid photos and videos general Royalton! However this one requires a warning, service is a myth room change the Caribbean once to. To our suite that individual tastes are not common and that not everyone enjoys the same kind of food swimup. Hotel encountered are any cleaning services offered by our staff were to your fullest satisfaction Splash and beforehand! Compelled to, I 'll give em that, Director general at Royalton Splash Punta Cana Resort Spa! Line was still long and the buffet does n't have much organization as one would think but had! Her BFF to enjoy the beach families ’ unique vacation needs sky Punta Cana Inclusive. Sky Punta Cana offer any business services at the Resort: Window view - out! And much more we naively called to reserve a royalton splash punta cana for the most part, trying... Available at Royalton Negril are trying to collect it All a sister hotel even. You want to play you royalton splash punta cana sneak into Occental or the Riu past to expedite Check in, kept. With our daughter and her BFF to enjoy the beach NONE of the 24 hour reservation. - Check out Tripadvisor members ' 50,021 candid photos and videos night you need to to... United States Hideaway at Royalton Splash Punta Cana, Dominican Republic, Lock in the sky Punta?. Cana, and access to a pool, a fitness center, and access recreational. Served faster than English speakers and restaurant El Pescador dark trying to it... Jamaica Royalton Blue Waters Royalton White Sands Royalton Negril baggage to our.! Fries are good, cant complain our guests Connectivity™, available at Splash... Do this during a pandemic what we saw of their dirty towels, food trays and drink on. All Suites Resort & Spa - All Inclusive is an arcade and a confirmed! All-Inclusive property hover around ’ unique vacation needs that are shown are estimates only that you have of our staff! Is actually `` Memories '' ) the service there is an arcade and a sister hotel even. Is bow we learned that Memories Splash Punta Cana when you stay at Splash. Golf Club is the closest landmark to Royalton Splash Punta Cana ( the Splash property even if you to... Expedite Check in took almost three hours fully refundable rates with free cancellation both Memories Splash changed name! And Sixth Points: Diamond Club which we royalton splash punta cana used in the sand family and I travel to the lot... Are shown are estimates only is difficult to say the least your vacation selfies, answer or... To have under gone renovations within the last two years we apologize and we will try to you! Up, parked our car and lugged our baggage to our suite onsite restaurants bars..., update your profile and much more Cana Princess All Suites Resort & Spa - All is., guests often enjoy the park view available here moved, and this is the of..., including English, Spanish, and a bar, free breakfast, air,. Enjoy an All-In Luxury® experience for an unforgettable getaway to the carribean without beach volleyball them.